freshdesk_sdk 1.0.0 
freshdesk_sdk: ^1.0.0 copied to clipboard
Official Flutter plugin for Freshdesk Mobile SDK. Integrate customer support chat, ticketing, and help desk features with real-time messaging and JWT authentication.
import 'package:flutter/material.dart';
import 'package:freshdesk_sdk/freshdesk_sdk.dart';
void main() {
runApp(const MyApp());
}
class MyApp extends StatelessWidget {
const MyApp({super.key});
@override
Widget build(BuildContext context) {
return MaterialApp(
title: 'Freshdesk SDK Example',
theme: ThemeData(
colorScheme: ColorScheme.fromSeed(seedColor: Colors.blue),
useMaterial3: true,
),
home: const MyHomePage(),
);
}
}
class MyHomePage extends StatefulWidget {
const MyHomePage({super.key});
@override
State<MyHomePage> createState() => _MyHomePageState();
}
class _MyHomePageState extends State<MyHomePage> {
int _unreadCount = 0;
bool _isInitialized = false;
final _nameController = TextEditingController();
final _emailController = TextEditingController();
final _phoneController = TextEditingController();
@override
void initState() {
super.initState();
_initializeFreshdesk();
_listenToUnreadCount();
}
Future<void> _initializeFreshdesk() async {
try {
await FreshdeskSDK.initialize(
FreshdeskConfig(
// TODO: Replace with your actual Freshdesk credentials
token: '01KEGNWY3XZ7SYNEYXGZVBAHFV',
host: 'https://snapnfix.freshdesk.com',
sdkId: '01KH8Q1N0GHFFV0DM5H7ZYCNH3',
// Optional: Add JWT for authenticated users
// jwt: 'your-jwt-token-here',
locale: 'en',
debugMode: true,
),
);
setState(() {
_isInitialized = true;
});
_showSnackBar('Freshdesk SDK initialized successfully!', Colors.green);
} catch (e) {
_showSnackBar('Failed to initialize: $e', Colors.red);
}
}
void _listenToUnreadCount() {
FreshdeskSDK.unreadCountStream.listen((count) {
setState(() {
_unreadCount = count;
});
});
}
Future<void> _showSupport() async {
try {
await FreshdeskSDK.showSupport();
} catch (e) {
_showSnackBar('Error: $e', Colors.red);
}
}
Future<void> _setUserProperties() async {
if (_nameController.text.isEmpty &&
_emailController.text.isEmpty &&
_phoneController.text.isEmpty) {
_showSnackBar('Please fill at least one field', Colors.orange);
return;
}
try {
final properties = <String, dynamic>{};
if (_nameController.text.isNotEmpty) {
properties['name'] = _nameController.text;
}
if (_emailController.text.isNotEmpty) {
properties['email'] = _emailController.text;
}
if (_phoneController.text.isNotEmpty) {
properties['phone'] = _phoneController.text;
}
await FreshdeskSDK.setUserProperties(properties);
_showSnackBar('User properties updated!', Colors.green);
// Clear fields
_nameController.clear();
_emailController.clear();
_phoneController.clear();
} catch (e) {
_showSnackBar('Error: $e', Colors.red);
}
}
Future<void> _setTicketProperties() async {
try {
await FreshdeskSDK.setTicketProperties({
'subject': 'App Support Request',
'priority': 3,
'type': 'Question',
'status': 2,
});
_showSnackBar('Ticket properties set!', Colors.green);
} catch (e) {
_showSnackBar('Error: $e', Colors.red);
}
}
Future<void> _getUnreadCount() async {
try {
final count = await FreshdeskSDK.getUnreadCount();
_showSnackBar('Unread messages: $count', Colors.blue);
} catch (e) {
_showSnackBar('Error: $e', Colors.red);
}
}
Future<void> _trackEvent() async {
try {
await FreshdeskSDK.trackEvent('button_clicked', {
'button_name': 'track_event_example',
'screen': 'home',
'timestamp': DateTime.now().toIso8601String(),
});
_showSnackBar('Event tracked!', Colors.green);
} catch (e) {
_showSnackBar('Error: $e', Colors.red);
}
}
Future<void> _clearUserData() async {
try {
await FreshdeskSDK.clearUserData();
_showSnackBar('User data cleared!', Colors.green);
} catch (e) {
_showSnackBar('Error: $e', Colors.red);
}
}
void _showSnackBar(String message, Color color) {
ScaffoldMessenger.of(context).showSnackBar(
SnackBar(
content: Text(message),
backgroundColor: color,
duration: const Duration(seconds: 2),
),
);
}
@override
void dispose() {
_nameController.dispose();
_emailController.dispose();
_phoneController.dispose();
super.dispose();
}
@override
Widget build(BuildContext context) {
return Scaffold(
appBar: AppBar(
backgroundColor: Theme.of(context).colorScheme.inversePrimary,
title: const Text('Freshdesk SDK Example'),
actions: [
if (_unreadCount > 0)
Padding(
padding: const EdgeInsets.all(8.0),
child: Stack(
children: [
IconButton(
icon: const Icon(Icons.chat_bubble_outline),
onPressed: _showSupport,
),
Positioned(
right: 0,
top: 0,
child: Container(
padding: const EdgeInsets.all(4),
decoration: const BoxDecoration(
color: Colors.red,
shape: BoxShape.circle,
),
child: Text(
'$_unreadCount',
style: const TextStyle(
color: Colors.white,
fontSize: 12,
fontWeight: FontWeight.bold,
),
),
),
),
],
),
),
],
),
body: _isInitialized
? SingleChildScrollView(
padding: const EdgeInsets.all(16),
child: Column(
crossAxisAlignment: CrossAxisAlignment.stretch,
children: [
// Status Card
Card(
color: Colors.green.shade50,
child: Padding(
padding: const EdgeInsets.all(16),
child: Row(
children: [
const Icon(Icons.check_circle, color: Colors.green),
const SizedBox(width: 12),
const Expanded(
child: Text(
'SDK Initialized',
style: TextStyle(
fontSize: 16,
fontWeight: FontWeight.bold,
),
),
),
Container(
padding: const EdgeInsets.symmetric(
horizontal: 12,
vertical: 6,
),
decoration: BoxDecoration(
color: _unreadCount > 0
? Colors.red
: Colors.grey,
borderRadius: BorderRadius.circular(12),
),
child: Text(
'Unread: $_unreadCount',
style: const TextStyle(
color: Colors.white,
fontWeight: FontWeight.bold,
),
),
),
],
),
),
),
const SizedBox(height: 20),
// User Properties Section
const Text(
'Set User Properties',
style: TextStyle(fontSize: 18, fontWeight: FontWeight.bold),
),
const SizedBox(height: 12),
TextField(
controller: _nameController,
decoration: const InputDecoration(
labelText: 'Name',
border: OutlineInputBorder(),
prefixIcon: Icon(Icons.person),
),
),
const SizedBox(height: 12),
TextField(
controller: _emailController,
decoration: const InputDecoration(
labelText: 'Email',
border: OutlineInputBorder(),
prefixIcon: Icon(Icons.email),
),
keyboardType: TextInputType.emailAddress,
),
const SizedBox(height: 12),
TextField(
controller: _phoneController,
decoration: const InputDecoration(
labelText: 'Phone',
border: OutlineInputBorder(),
prefixIcon: Icon(Icons.phone),
),
keyboardType: TextInputType.phone,
),
const SizedBox(height: 12),
ElevatedButton.icon(
onPressed: _setUserProperties,
icon: const Icon(Icons.save),
label: const Text('Update User Properties'),
),
const SizedBox(height: 24),
// Action Buttons
const Text(
'Actions',
style: TextStyle(fontSize: 18, fontWeight: FontWeight.bold),
),
const SizedBox(height: 12),
ElevatedButton.icon(
onPressed: _showSupport,
icon: const Icon(Icons.chat),
label: const Text('Show Support Chat'),
style: ElevatedButton.styleFrom(
backgroundColor: Colors.blue,
foregroundColor: Colors.white,
padding: const EdgeInsets.all(16),
),
),
const SizedBox(height: 12),
ElevatedButton.icon(
onPressed: _setTicketProperties,
icon: const Icon(Icons.confirmation_number),
label: const Text('Set Ticket Properties'),
),
const SizedBox(height: 12),
ElevatedButton.icon(
onPressed: _getUnreadCount,
icon: const Icon(Icons.notifications),
label: const Text('Get Unread Count'),
),
const SizedBox(height: 12),
ElevatedButton.icon(
onPressed: _trackEvent,
icon: const Icon(Icons.analytics),
label: const Text('Track Custom Event'),
),
const SizedBox(height: 12),
ElevatedButton.icon(
onPressed: _clearUserData,
icon: const Icon(Icons.logout),
label: const Text('Clear User Data (Logout)'),
style: ElevatedButton.styleFrom(
backgroundColor: Colors.red,
foregroundColor: Colors.white,
),
),
],
),
)
: const Center(
child: Column(
mainAxisAlignment: MainAxisAlignment.center,
children: [
CircularProgressIndicator(),
SizedBox(height: 16),
Text('Initializing Freshdesk SDK...'),
],
),
),
floatingActionButton: _isInitialized
? FloatingActionButton.extended(
onPressed: _showSupport,
icon: Stack(
children: [
const Icon(Icons.support_agent),
if (_unreadCount > 0)
Positioned(
right: 0,
top: 0,
child: Container(
padding: const EdgeInsets.all(4),
decoration: const BoxDecoration(
color: Colors.red,
shape: BoxShape.circle,
),
constraints: const BoxConstraints(
minWidth: 16,
minHeight: 16,
),
),
),
],
),
label: const Text('Get Support'),
)
: null,
);
}
}Metadata
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Metadata
Official Flutter plugin for Freshdesk Mobile SDK. Integrate customer support chat, ticketing, and help desk features with real-time messaging and JWT authentication.
Repository (GitHub)
View/report issues
License
MIT (license)
Dependencies
flutter, plugin_platform_interface
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