reason property

String? reason
getter/setter pair

The reason why the Case is being escalated.

Required. Possible string values are:

  • "REASON_UNSPECIFIED" : The escalation reason is in an unknown state or has not been specified.
  • "RESOLUTION_TIME" : The case is taking too long to resolve.
  • "TECHNICAL_EXPERTISE" : The support agent does not have the expertise required to successfully resolve the issue.
  • "BUSINESS_IMPACT" : The issue is having a significant business impact.

Implementation

core.String? reason;