type property

String? type
getter/setter pair

The type of the predefined question. Possible string values are:

  • "PREDEFINED_QUESTION_TYPE_UNSPECIFIED" : The type of the predefined question is unspecified.
  • "CONVERSATION_OUTCOME" : A prebuilt classifier classfying the outcome of the conversation. For example, if the customer issue mentioned in a conversation has been resolved or not.
  • "CONVERSATION_OUTCOME_ESCALATION_INITIATOR_ROLE" : A prebuilt classifier classfying the initiator of the conversation escalation. For example, if it was initiated by the customer or the agent.
  • "CONVERSATION_OUTCOME_CUSTOMER_SATISFACTION" : A prebuilt classifier classfying whether the customer is satisfied with the agent's response.
  • "CONVERSATION_OUTCOME_AGENT_HELPFULNESS" : A prebuilt classifier classfying whether the agent is helpful to the customer.

Implementation

core.String? type;