contactcenterinsights/v1 library

Contact Center AI Insights API - v1

For more information, see cloud.google.com/contact-center/insights/docs

Create an instance of ContactcenterinsightsApi to access these resources:

Classes

ContactcenterinsightsApi
GoogleCloudContactcenterinsightsV1Analysis
The analysis resource.
GoogleCloudContactcenterinsightsV1AnalysisResult
The result of an analysis.
GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata
Call-specific metadata created during analysis.
GoogleCloudContactcenterinsightsV1AnalysisRule
The CCAI Insights project wide analysis rule.
GoogleCloudContactcenterinsightsV1AnnotationBoundary
A point in a conversation that marks the start or the end of an annotation.
GoogleCloudContactcenterinsightsV1AnnotatorSelector
Selector of all available annotators and phrase matchers to run.
GoogleCloudContactcenterinsightsV1AnnotatorSelectorQaConfig
Configuration for the QA feature.
GoogleCloudContactcenterinsightsV1AnnotatorSelectorQaConfigScorecardList
Container for a list of scorecards.
GoogleCloudContactcenterinsightsV1AnnotatorSelectorSummarizationConfig
Configuration for summarization.
GoogleCloudContactcenterinsightsV1AnswerFeedback
The feedback that the customer has about a certain answer in the conversation.
GoogleCloudContactcenterinsightsV1ArticleSuggestionData
Agent Assist Article Suggestion data.
GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsRequest
The request to analyze conversations in bulk.
GoogleCloudContactcenterinsightsV1BulkDeleteConversationsRequest
The request to delete conversations in bulk.
GoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsRequest
Request for the BulkDownloadFeedbackLabel endpoint.
GoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsRequestGcsDestination
Google Cloud Storage Object details to write the feedback labels to.
GoogleCloudContactcenterinsightsV1BulkUploadFeedbackLabelsRequest
The request for bulk uploading feedback labels.
GoogleCloudContactcenterinsightsV1BulkUploadFeedbackLabelsRequestGcsSource
Google Cloud Storage Object details to get the feedback label file from.
GoogleCloudContactcenterinsightsV1CalculateIssueModelStatsResponse
Response of querying an issue model's statistics.
GoogleCloudContactcenterinsightsV1CalculateStatsResponse
The response for calculating conversation statistics.
GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries
A time series representing conversations over time.
GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInterval
A single interval in a time series.
GoogleCloudContactcenterinsightsV1CallAnnotation
A piece of metadata that applies to a window of a call.
GoogleCloudContactcenterinsightsV1Conversation
The conversation resource.
GoogleCloudContactcenterinsightsV1ConversationCallMetadata
Call-specific metadata.
GoogleCloudContactcenterinsightsV1ConversationDataSource
The conversation source, which is a combination of transcript and audio.
GoogleCloudContactcenterinsightsV1ConversationLevelSentiment
One channel of conversation-level sentiment data.
GoogleCloudContactcenterinsightsV1ConversationLevelSilence
Conversation-level silence data.
GoogleCloudContactcenterinsightsV1ConversationParticipant
The call participant speaking for a given utterance.
GoogleCloudContactcenterinsightsV1ConversationQualityMetadata
Conversation metadata related to quality management.
GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo
Information about an agent involved in the conversation.
GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData
Conversation summarization suggestion data.
GoogleCloudContactcenterinsightsV1ConversationTranscript
A message representing the transcript of a conversation.
GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegment
A segment of a full transcript.
GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadata
Metadata from Dialogflow relating to the current transcript segment.
GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfo
Word-level info for words in a transcript.
GoogleCloudContactcenterinsightsV1DeployIssueModelRequest
The request to deploy an issue model.
GoogleCloudContactcenterinsightsV1DialogflowIntent
The data for a Dialogflow intent.
GoogleCloudContactcenterinsightsV1DialogflowInteractionData
Dialogflow interaction data.
GoogleCloudContactcenterinsightsV1DialogflowSource
A Dialogflow source of conversation data.
GoogleCloudContactcenterinsightsV1Dimension
A dimension determines the grouping key for the query.
GoogleCloudContactcenterinsightsV1DimensionAgentDimensionMetadata
Metadata about the agent dimension.
GoogleCloudContactcenterinsightsV1DimensionIssueDimensionMetadata
Metadata about the issue dimension.
GoogleCloudContactcenterinsightsV1DimensionQaQuestionAnswerDimensionMetadata
Metadata about the QA question-answer dimension.
GoogleCloudContactcenterinsightsV1DimensionQaQuestionDimensionMetadata
Metadata about the QA question dimension.
GoogleCloudContactcenterinsightsV1EncryptionSpec
A customer-managed encryption key specification that can be applied to all created resources (e.g. Conversation).
GoogleCloudContactcenterinsightsV1Entity
The data for an entity annotation.
GoogleCloudContactcenterinsightsV1EntityMentionData
The data for an entity mention annotation.
GoogleCloudContactcenterinsightsV1ExactMatchConfig
Exact match configuration.
GoogleCloudContactcenterinsightsV1ExportInsightsDataRequest
The request to export insights.
GoogleCloudContactcenterinsightsV1ExportInsightsDataRequestBigQueryDestination
A BigQuery Table Reference.
GoogleCloudContactcenterinsightsV1ExportIssueModelRequest
Request to export an issue model.
GoogleCloudContactcenterinsightsV1FaqAnswerData
Agent Assist frequently-asked-question answer data.
GoogleCloudContactcenterinsightsV1FeedbackLabel
Represents a conversation, resource, and label provided by the user.
GoogleCloudContactcenterinsightsV1GcsSource
A Cloud Storage source of conversation data.
GoogleCloudContactcenterinsightsV1ImportIssueModelRequest
Request to import an issue model.
GoogleCloudContactcenterinsightsV1IngestConversationsRequest
The request to ingest conversations.
GoogleCloudContactcenterinsightsV1IngestConversationsRequestConversationConfig
Configuration that applies to all conversations.
GoogleCloudContactcenterinsightsV1IngestConversationsRequestGcsSource
Configuration for Cloud Storage bucket sources.
GoogleCloudContactcenterinsightsV1IngestConversationsRequestTranscriptObjectConfig
Configuration for processing transcript objects.
GoogleCloudContactcenterinsightsV1InitializeEncryptionSpecRequest
The request to initialize a location-level encryption specification.
GoogleCloudContactcenterinsightsV1Intent
The data for an intent.
GoogleCloudContactcenterinsightsV1IntentMatchData
The data for an intent match.
GoogleCloudContactcenterinsightsV1Issue
The issue resource.
GoogleCloudContactcenterinsightsV1IssueAssignment
Information about the issue.
GoogleCloudContactcenterinsightsV1IssueMatchData
The data for an issue match annotation.
GoogleCloudContactcenterinsightsV1IssueModel
The issue model resource.
GoogleCloudContactcenterinsightsV1IssueModelInputDataConfig
Configs for the input data used to create the issue model.
GoogleCloudContactcenterinsightsV1IssueModelLabelStats
Aggregated statistics about an issue model.
GoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats
Aggregated statistics about an issue.
GoogleCloudContactcenterinsightsV1IssueModelResult
Issue Modeling result on a conversation.
GoogleCloudContactcenterinsightsV1ListAllFeedbackLabelsResponse
The response for listing all feedback labels.
GoogleCloudContactcenterinsightsV1ListAnalysesResponse
The response to list analyses.
GoogleCloudContactcenterinsightsV1ListAnalysisRulesResponse
The response of listing views.
GoogleCloudContactcenterinsightsV1ListConversationsResponse
The response of listing conversations.
GoogleCloudContactcenterinsightsV1ListFeedbackLabelsResponse
The response for listing feedback labels.
GoogleCloudContactcenterinsightsV1ListIssueModelsResponse
The response of listing issue models.
GoogleCloudContactcenterinsightsV1ListIssuesResponse
The response of listing issues.
GoogleCloudContactcenterinsightsV1ListPhraseMatchersResponse
The response of listing phrase matchers.
GoogleCloudContactcenterinsightsV1ListQaQuestionsResponse
The response from a ListQaQuestions request.
GoogleCloudContactcenterinsightsV1ListQaScorecardRevisionsResponse
The response from a ListQaScorecardRevisions request.
GoogleCloudContactcenterinsightsV1ListQaScorecardsResponse
The response from a ListQaScorecards request.
GoogleCloudContactcenterinsightsV1ListViewsResponse
The response of listing views.
GoogleCloudContactcenterinsightsV1PhraseMatchData
The data for a matched phrase matcher.
GoogleCloudContactcenterinsightsV1PhraseMatcher
The phrase matcher resource.
GoogleCloudContactcenterinsightsV1PhraseMatchRule
The data for a phrase match rule.
GoogleCloudContactcenterinsightsV1PhraseMatchRuleConfig
Configuration information of a phrase match rule.
GoogleCloudContactcenterinsightsV1PhraseMatchRuleGroup
A message representing a rule in the phrase matcher.
GoogleCloudContactcenterinsightsV1QaAnswer
An answer to a QaQuestion.
GoogleCloudContactcenterinsightsV1QaAnswerAnswerSource
A question may have multiple answers from varying sources, one of which becomes the "main" answer above.
GoogleCloudContactcenterinsightsV1QaAnswerAnswerValue
Message for holding the value of a QaAnswer.
GoogleCloudContactcenterinsightsV1QaQuestion
A single question to be scored by the Insights QA feature.
GoogleCloudContactcenterinsightsV1QaQuestionAnswerChoice
Message representing a possible answer to the question.
GoogleCloudContactcenterinsightsV1QaQuestionMetrics
A wrapper representing metrics calculated against a test-set on a LLM that was fine tuned for this question.
GoogleCloudContactcenterinsightsV1QaQuestionTuningMetadata
Metadata about the tuning operation for the question.
GoogleCloudContactcenterinsightsV1QaScorecard
A QaScorecard represents a collection of questions to be scored during analysis.
GoogleCloudContactcenterinsightsV1QaScorecardResult
The results of scoring a single conversation against a QaScorecard.
GoogleCloudContactcenterinsightsV1QaScorecardResultQaTagResult
Tags and their corresponding results.
GoogleCloudContactcenterinsightsV1QaScorecardResultScoreSource
A scorecard result may have multiple sets of scores from varying sources, one of which becomes the "main" answer above.
GoogleCloudContactcenterinsightsV1QaScorecardRevision
A revision of a QaScorecard.
GoogleCloudContactcenterinsightsV1QueryMetricsRequest
The request for querying metrics.
GoogleCloudContactcenterinsightsV1RedactionConfig
DLP resources used for redaction while ingesting conversations.
GoogleCloudContactcenterinsightsV1RuntimeAnnotation
An annotation that was generated during the customer and agent interaction.
GoogleCloudContactcenterinsightsV1RuntimeAnnotationUserInput
Explicit input used for generating the answer
GoogleCloudContactcenterinsightsV1SentimentData
The data for a sentiment annotation.
GoogleCloudContactcenterinsightsV1Settings
The CCAI Insights project wide settings.
GoogleCloudContactcenterinsightsV1SettingsAnalysisConfig
Default configuration when creating Analyses in Insights.
GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData
Agent Assist Smart Compose suggestion data.
GoogleCloudContactcenterinsightsV1SmartReplyData
Agent Assist Smart Reply data.
GoogleCloudContactcenterinsightsV1SpeechConfig
Speech-to-Text configuration.
GoogleCloudContactcenterinsightsV1TuneQaScorecardRevisionRequest
Request for TuneQaScorecardRevision endpoint.
GoogleCloudContactcenterinsightsV1UndeployIssueModelRequest
The request to undeploy an issue model.
GoogleCloudContactcenterinsightsV1UploadConversationRequest
Request to upload a conversation.
GoogleCloudContactcenterinsightsV1View
The View resource.
GoogleLongrunningListOperationsResponse
The response message for Operations.ListOperations.
GoogleLongrunningOperation
This resource represents a long-running operation that is the result of a network API call.
ProjectsLocationsAnalysisRulesResource
ProjectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsResource
ProjectsLocationsAuthorizedViewSetsAuthorizedViewsResource
ProjectsLocationsAuthorizedViewSetsResource
ProjectsLocationsConversationsAnalysesResource
ProjectsLocationsConversationsFeedbackLabelsResource
ProjectsLocationsConversationsResource
ProjectsLocationsEncryptionSpecResource
ProjectsLocationsInsightsdataResource
ProjectsLocationsIssueModelsIssuesResource
ProjectsLocationsIssueModelsResource
ProjectsLocationsOperationsResource
ProjectsLocationsPhraseMatchersResource
ProjectsLocationsQaScorecardsResource
ProjectsLocationsQaScorecardsRevisionsQaQuestionsResource
ProjectsLocationsQaScorecardsRevisionsResource
ProjectsLocationsResource
ProjectsLocationsViewsResource
ProjectsResource

Typedefs

GoogleCloudContactcenterinsightsV1DeployQaScorecardRevisionRequest = $Empty
The request to deploy a QaScorecardRevision
GoogleCloudContactcenterinsightsV1ExportIssueModelRequestGcsDestination = $Shared10
Google Cloud Storage Object URI to save the issue model to.
GoogleCloudContactcenterinsightsV1HoldData = $Empty
The data for a hold annotation.
GoogleCloudContactcenterinsightsV1ImportIssueModelRequestGcsSource = $Shared10
Google Cloud Storage Object URI to get the issue model file from.
GoogleCloudContactcenterinsightsV1InterruptionData = $Empty
The data for an interruption annotation.
GoogleCloudContactcenterinsightsV1SilenceData = $Empty
The data for a silence annotation.
GoogleCloudContactcenterinsightsV1UndeployQaScorecardRevisionRequest = $Empty
The request to undeploy a QaScorecardRevision
GoogleProtobufEmpty = $Empty
A generic empty message that you can re-use to avoid defining duplicated empty messages in your APIs.
GoogleRpcStatus = $Status00
The Status type defines a logical error model that is suitable for different programming environments, including REST APIs and RPC APIs.

Exceptions / Errors

ApiRequestError
Represents a general error reported by the API endpoint.
DetailedApiRequestError
Represents a specific error reported by the API endpoint.