type property

String? type
getter/setter pair

Type of the summarization section.

Optional. Possible string values are:

  • "TYPE_UNSPECIFIED" : Undefined section type, does not return anything.
  • "SITUATION" : What the customer needs help with or has question about. Section name: "situation".
  • "ACTION" : What the agent does to help the customer. Section name: "action".
  • "RESOLUTION" : Result of the customer service. A single word describing the result of the conversation. Section name: "resolution".
  • "REASON_FOR_CANCELLATION" : Reason for cancellation if the customer requests for a cancellation. "N/A" otherwise. Section name: "reason_for_cancellation".
  • "CUSTOMER_SATISFACTION" : "Unsatisfied" or "Satisfied" depending on the customer's feelings at the end of the conversation. Section name: "customer_satisfaction".
  • "ENTITIES" : Key entities extracted from the conversation, such as ticket number, order number, dollar amount, etc. Section names are prefixed by "entities/".
  • "CUSTOMER_DEFINED" : Customer defined sections.

Implementation

core.String? type;