updateTicket method

Future<Map<String, dynamic>> updateTicket({ required String ticketID, required String projectID, required String tenantProductID, Map<String, dynamic>? customValues, String? subject, String? description, String? statusID, String? priorityID, String? assigneeID, int? doneRatio, })

Update existing ticket (basic - no file upload)

Implementation

Future<Map<String, dynamic>> updateTicket({
  required String ticketID,
  required String projectID,
  required String tenantProductID,
  Map<String, dynamic>? customValues,
  String? subject,
  String? description,
  String? statusID,
  String? priorityID,
  String? assigneeID,
  int? doneRatio,
}) async {
  const mutation = r'''
    mutation UpdateTicket($input: UpdateProjectTicketInput!) {
      updateProjectTicket(input: $input) {
        success
        message
        projectTicket {
          id
          ticketNumber
          subject
          description
          doneRatio
          customValues
          updatedAt
        }
      }
    }
  ''';

  final Map<String, dynamic> input = {
    'id': ticketID,
    if (subject != null) 'subject': subject,
    if (description != null) 'description': description,
    if (statusID != null) 'statusID': statusID,
    if (priorityID != null) 'priorityID': priorityID,
    if (assigneeID != null) 'assigneeID': assigneeID,
    if (doneRatio != null) 'doneRatio': doneRatio,
  };

  // Format custom values as JSON string with cf_ prefix
  if (customValues != null && customValues.isNotEmpty) {
    input['customValues'] = jsonEncode(_prepareCustomValuesForBackend(customValues));
  }

  final variables = {'input': input};
  print("Updating ticket with input: $input");

  final result = await _api.graphql(mutation, variables);

  final ticketResponse = result['updateProjectTicket'];
  if (ticketResponse != null) {
    print("Ticket update service returning: $ticketResponse");
    return ticketResponse;
  }

  return {'success': false, 'message': 'Unknown error - no response data'};
}