createTicket method

Future<Map<String, dynamic>> createTicket({ required String projectID, required String trackerID, required String tenantProductID, required String subject, required String statusID, String? description, String? priorityID, String? assigneeID, DateTime? startDate, DateTime? dueDate, Map<String, dynamic>? customValues, String? audioFilePath, String? audioFieldID, })

Create Ticket with Audio File Support

Implementation

Future<Map<String, dynamic>> createTicket({
  required String projectID,
  required String trackerID,
  required String tenantProductID,
  required String subject,
  required String statusID,
  String? description,
  String? priorityID,
  String? assigneeID,
  DateTime? startDate,
  DateTime? dueDate,
  Map<String, dynamic>? customValues,
  String? audioFilePath,
  String? audioFieldID,
}) async {
  // If audio file exists, use multipart upload
  if (audioFilePath != null && audioFieldID != null) {
    return _createTicketWithAudio(
      projectID: projectID,
      trackerID: trackerID,
      tenantProductID: tenantProductID,
      subject: subject,
      description: description,
      statusID: statusID,
      priorityID: priorityID,
      assigneeID: assigneeID,
      startDate: startDate,
      dueDate: dueDate,
      customValues: customValues,
      audioFilePath: audioFilePath,
      audioFieldID: audioFieldID,
    );
  }

  // Regular GraphQL mutation without file
  const mutation = r'''
    mutation CreateTicket($input: CreateProjectTicketInput!) {
      createProjectTicket(input: $input) {
        success
        message
        projectTicket {
          id
          ticketNumber
          subject
          customValues
          startDate
          createdAt
        }
      }
    }
  ''';

  final Map<String, dynamic> input = {
    'projectID': projectID,
    'trackerID': trackerID,
    'tenantProductID': tenantProductID,
    'subject': subject,
    'statusID': statusID,
    if (description != null && description.isNotEmpty) 'description': description,
    if (priorityID != null) 'priorityID': priorityID,
    if (assigneeID != null) 'assigneeID': assigneeID,
    if (startDate != null) 'startDate': startDate.toUtc().toIso8601String(),
    if (dueDate != null) 'dueDate': dueDate.toUtc().toIso8601String(),
  };

  if (customValues != null && customValues.isNotEmpty) {
    input['customValues'] = jsonEncode(_prepareCustomValuesForBackend(customValues));
  }

  final variables = {'input': input};
  print("Creating ticket with input: $input");

  final result = await _api.graphql(mutation, variables);

  final ticketResponse = result['createProjectTicket'];
  if (ticketResponse != null) {
    print("Ticket service returning: $ticketResponse");
    return ticketResponse;
  }

  return {'success': false, 'message': 'Unknown error - no response data'};
}