appwin_support

appwin_support puts customer support inside your Flutter app: a native messenger your users open without creating an account, a help centre that absorbs the repetitive questions, and a shared inbox on your side to answer them.

Appwin is an engagement platform for mobile app studios. It puts an in-app support messenger, a community feed and push notifications inside your app, all rendered natively, and gives your team one dashboard to run them.

Features

✅ In-app messenger, drawn natively - SwiftUI on iOS, Compose on Android
✅ No sign-up required - a user writes to you straight away, recognised by device
✅ Help centre / FAQ inside the app, written from the dashboard
✅ Shared inbox for your team: triage, tags, assignment, replies
✅ Unread badge you can read and show in your own navigation
✅ Configured from the dashboard - colours, wording, enabled features, no app release
✅ Comes with appwin_core, so a single configure covers every product

Installation

flutter pub add appwin_support

That is the only package to install. appwin_core comes with it as a dependency and is re-exported, so AppwinCore is available under the same import - do not add it yourself, or you take on a second version constraint to keep aligned with this one.

Requirements

Platform	Minimum
iOS	16.0
Android	7.0 (API 24)

Nothing to add to your Podfile or to your Gradle repositories: the plugin declares the native SDKs it needs, from CocoaPods and Maven Central.

Getting started

1. Configure the foundation at launch. This step is required, and it is the only one that is: every Appwin product reads the identity and the session it sets up.

import 'package:appwin_support/appwin_support.dart';   // re-exports AppwinCore

void main() async {
  WidgetsFlutterBinding.ensureInitialized();
  await AppwinCore.instance.configure(appId: 'your-app-id');
  runApp(const MyApp());
}

2. Initialise Support and gate your own UI. configure checks nothing; initialize() asks the server whether Support may open for this app. The SDK cannot hide your help button, it does not own your navigation.

final support = await AppwinSupport.instance.initialize();
debugPrint('Appwin Support: $support');   // ready / unavailable(plan) / ...

if (support.isReady) {
  // Show your help button, your menu entry, whatever opens support.
}

It answers rather than throwing: not being entitled is a normal outcome. The three products share one round trip and the verdict is cached, so being offline falls back to the last known answer instead of closing a product you pay for.

3. Open the messenger from wherever your app offers help:

await AppwinSupport.instance.presentMessenger();

Your app builds no screen. It triggers, the native side draws.

4. Attach your own user when someone signs in, so their conversations follow them across devices:

await AppwinCore.instance.identify(externalId: user.id);
await AppwinCore.instance.bootstrapSession(externalId: user.id);

Documentation

License

Proprietary. Use is reserved to studios holding a current Appwin contract.